Privacy Policy

Angler Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website anglerhub.co.uk. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us via email or contact form
• Subscribe to our newsletter (if applicable)
• Participate in surveys or feedback
• Interact with our website features

This information may include:

• Name and contact details (email address, phone number)
• Postal address (if provided)
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing patterns, including:

• IP Address: Your Internet Protocol address, which may be used to determine your approximate location
• Browser Information: Type, version, language settings, and installed plugins
• Operating System: Type and version of your operating system
• Device Information: Device type (mobile, tablet, desktop), screen resolution, and device identifiers
• Browsing Data: Pages visited, time spent on pages, click patterns, scroll behavior, and navigation paths
• Referrer Information: The website that referred you to our site (if applicable)
• Session Data: Session identifiers, timestamps, and interaction data
• Network Information: Internet service provider, connection speed, and network type

1.3 Game and Interactive Features Data

When you use our games or interactive features, we may collect:

• Game session data and progress
• FS Points scores and achievements
• Game preferences and settings
• Time spent playing games
• Interaction data with game elements

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. For more detailed information about our use of cookies, please refer to our Cookie Policy.

1.5 Location Data

With your consent, we may collect approximate location data derived from your IP address. This helps us provide location-relevant content, such as local fishing spots and regulations. We do not collect precise GPS location data without your explicit permission.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

• To provide, maintain, and improve our website and services
• To respond to your inquiries and provide customer support
• To personalize your experience on our website

2.2 Communication

• To send you administrative information and updates
• To respond to your comments, questions, and requests
• To send you marketing communications (with your consent, where required)

2.3 Analytics and Improvement

• To analyze usage patterns and trends
• To monitor and analyze the effectiveness of our website
• To conduct research and development

2.4 Legal Compliance

• To comply with legal obligations
• To protect our rights and interests
• To prevent fraud and abuse

3. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., website analytics, improving our services)
• Legal Obligation: Where processing is necessary for compliance with a legal obligation
• Contract Performance: Where processing is necessary to perform a contract with you

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Website Hosting: Cloud hosting providers for website infrastructure
• Analytics Services: Google Analytics for website usage analysis
• Email Service Providers: For sending transactional and marketing emails
• Payment Processors: For processing payments (if applicable)
• Content Delivery Networks (CDN): For fast content delivery worldwide
• Security Services: For fraud detection and prevention
• Customer Support Tools: For managing customer inquiries

All service providers are contractually obligated to protect your data and use it only for the purposes specified in our agreements. They are not permitted to sell or use your data for their own marketing purposes.

4.2 Google Services

We use the following Google services, which may process your data:

• Google Analytics: Tracks website usage and user behavior. Data is processed in accordance with Google's Privacy Policy
• Google Maps: Displays interactive maps. May collect location and usage data

For more information, see Google's Privacy Policy: https://policies.google.com/privacy

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders, subpoenas, or legal process
• Government agencies and regulatory bodies
• Law enforcement agencies in connection with investigations
• To protect our rights, property, or safety, or that of our users

4.4 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

4.5 Aggregated or Anonymized Data

We may share aggregated or anonymized data that does not identify you individually. This may include statistical information about website usage, demographics, or trends.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

5.1 Specific Retention Periods

We retain different types of data for different periods:

• Contact Information: Retained for 3 years after your last interaction with us, or until you request deletion
• Email Communications: Retained for 2 years from the date of communication
• Website Analytics Data: Retained for 26 months in accordance with Google Analytics retention policies
• Game Session Data (FS Points): Retained for 5 years from your last activity, or until account deletion
• Legal Records: Retained for 7 years as required by UK law for business records
• Marketing Preferences: Retained until you opt-out or withdraw consent

5.2 Deletion Process

When data is deleted, we use secure deletion methods that permanently remove data from our systems. Backups may retain data for up to 90 days before permanent deletion. For requests under the right to erasure, we will delete your data within 30 days of receiving your verified request.

6. Your Rights Under UK GDPR

As a data subject, you have the following rights regarding your personal data:

6.1 Right of Access (Article 15)

You have the right to obtain confirmation as to whether we process your personal data, and to receive a copy of your personal data. Your request should include:

• Your name and contact details
• Description of the information you wish to access
• Proof of identity (to ensure we only release data to you)

We will provide this information free of charge within one month (extendable by two months for complex requests).

6.2 Right to Rectification (Article 16)

You can request correction of inaccurate or incomplete personal data. This includes updating your email address, phone number, or any other information we hold about you.

6.3 Right to Erasure / "Right to be Forgotten" (Article 17)

You can request deletion of your personal data when:

• The data is no longer necessary for the original purpose
• You withdraw consent and there's no other legal basis for processing
• You object to processing and there are no overriding legitimate interests
• The data has been unlawfully processed
• Deletion is required to comply with a legal obligation

Note: We may retain certain data if required by law or for legitimate business purposes.

6.4 Right to Restrict Processing (Article 18)

You can request that we limit how we use your data when you contest its accuracy, object to processing, or if processing is unlawful but you prefer restriction over deletion.

6.5 Right to Data Portability (Article 20)

You can request your data in a structured, machine-readable format (e.g., JSON or CSV) when processing is based on consent or contract, and carried out by automated means.

6.6 Right to Object (Article 21)

You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds.

6.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

6.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the ICO if you believe your data protection rights have been violated.

6.9 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with:

• Your full name and contact details
• Clear description of the right you wish to exercise
• Details of the personal data concerned
• Proof of identity (passport, driving licence, or other government-issued ID)

We will respond within one month (this may be extended by two months for complex requests). If we cannot fulfill your request, we will explain why.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7.1 Technical Security Measures

We employ the following security measures:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL protocols
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel with specific roles can access personal data
• Regular Security Audits: We conduct regular security assessments and vulnerability testing
• Firewall Protection: Our servers are protected by advanced firewall systems
• Intrusion Detection: We monitor for unauthorized access attempts and security breaches
• Data Backup: Regular encrypted backups are performed with secure off-site storage

7.2 Organizational Security Measures

• Staff training on data protection and privacy
• Strict confidentiality agreements for all employees and contractors
• Regular review and update of security policies and procedures
• Incident response procedures in case of data breaches

7.3 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the ICO within 72 hours of becoming aware of the breach
• Notify affected individuals without undue delay if the breach is likely to result in a high risk to their rights
• Provide clear information about the nature of the breach and steps we are taking
• Advise on protective measures individuals can take

8. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, in accordance with UK GDPR requirements.

8.1 Transfer Mechanisms

We use the following mechanisms to ensure your data is protected when transferred internationally:

• Adequacy Decisions: Transfers to countries with adequacy decisions by the UK government
• Standard Contractual Clauses (SCCs): EU-approved standard contracts with data processors
• Binding Corporate Rules: For transfers within corporate groups
• Certification Schemes: Where available and applicable

8.2 Countries Where Data May Be Processed

Your data may be processed in the following countries or regions: United Kingdom, European Economic Area (EEA), United States (under appropriate safeguards), and other countries where our service providers operate.

8.3 Your Rights Regarding International Transfers

You have the right to request information about the safeguards we have in place for international data transfers. Contact us at [email protected] for details.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Automated Decision-Making and Profiling

11.1 Automated Processing

We may use automated processing, including profiling, to:

• Analyze website usage patterns and preferences
• Personalize content and recommendations
• Detect fraud or security threats
• Improve our services through data analysis

11.2 Your Rights

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect you. If we use such processing, we will:

• Inform you about the automated processing
• Provide meaningful information about the logic involved
• Offer you the right to human intervention
• Allow you to express your point of view and contest the decision

11.3 Profiling for Marketing

We may create user profiles based on your browsing behavior and preferences to provide personalized content and recommendations. You can object to this profiling at any time by contacting us.

12. Google Services

We use Google services, including Google Maps and Google Analytics, on our website. For information about how Google collects and processes data, please visit:

• Google Privacy Policy
• Google Terms of Service

12.1 Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit, what pages they visit, and what other sites they used prior to visiting. Google's ability to use and share information collected by Google Analytics is restricted by Google Analytics Terms of Use and Google Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

12.2 Google Maps

We use Google Maps to display interactive maps on our contact page. When you use Google Maps, Google may collect information about your location and usage. Please review Google's Privacy Policy for more information.

13. Marketing Communications

13.1 Opt-In Consent

We will only send you marketing communications (newsletters, promotional emails, etc.) if you have explicitly opted in to receive them. You can opt in by:

• Checking the relevant box when contacting us
• Subscribing through our newsletter signup form
• Explicitly requesting to receive marketing communications

13.2 Opt-Out

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at [email protected]
• Updating your preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your use of our services (e.g., responses to inquiries, security notices).

14. User Controls and Preferences

You have control over your data through the following mechanisms:

• Cookie Preferences: Manage cookies through our cookie consent banner or browser settings
• Marketing Preferences: Opt out of marketing communications at any time
• Account Settings: Update your personal information and preferences (where applicable)
• Data Request: Request access, correction, or deletion of your data

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

16. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

17. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Back to Home